Guest Relation Officer (GRO)  
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Job Title:   Guest Relation Officer (GRO)
Category:   Client Services
Total Positions:   5
Job Location:   Islamabad
Gender:   Female
Age:   20 to 30 years
Minimum Education:   Bachelors
Degree Title:   Hospitality Management
Career Level:   Experienced Professional
Minimum Experience:   2 Years
Salary Range:   PKR 25,000 to 35,000 per Month
Apply By:   Jun 18, 2022
Job Description:

We are one of the well-renowned that offer confectionery products to a niche market. For our newly opened outlet store, we are looking for services of a "Guest Relation Officer" (Female). This is an exciting career opportunity for the females, responsible to provide First-class customer services and working in an energetic and challenge-oriented environment. The responsibilities include:

  • Act as an ambassador of the outlet to ensure guest satisfaction in a proper manner 

  • Meet and Greet customers

  • Ability to take orders, provide valuable suggestions, and discuss details with customers while placing an order

  • Achieve performance standards in delivering consistent and quality customer service

  • Investigate, reply and follow up on guests’ complaints and ensure all cases are handled promptly, accurately, and professionally

  • Collect feedback and reflect customer needs and expectations

  • Interacting with guests so as to build up and maintain a harmonious relationship

  • Comply with all service requirements as well as guidelines and operating procedures.

  • Support and assist in other ad hoc duties as assigned


  • Self-initiative, excellent communication skills, and a strong sense of responsibility

  • Service-oriented, pleasant personality and good interpersonal skills.

  • Considerable knowledge of guest service principles, practices, and attitude

  • Willing to work on shifts and during weekends and public holidays

  • Good command of both written and spoken English & Urdu

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