A Customer Service Representative in Adam Bernards Solicitors is responsible for providing professional and courteous customer support and assistance to clients and potential clients.

Duties and Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Answering incoming calls and greeting clients and potential clients in a professional and courteous manner.
• Responding to client inquiries about legal services, fees, and processes.
• Scheduling appointments with manager and coordinating meetings between manager and clients.
• Assisting with billing and collections processes.
• Providing general administrative support to the law firm.
• Maintaining accurate and up-to-date client files and records.
• Providing excellent customer service experience to clients to help maintain client satisfaction and loyalty.
• Ensure following Customer Service script provided by Company.
• Handle and resolve customer complaints.
• Have a depths Knowledge of MS Office and data Entry.