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Phone Banking Officer FSC Integrated Services (Pvt.) Ltd. More jobs from this company	Email this job

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Job Title:		Phone Banking Officer
Category:		Client Services
Total Positions:		25
Job Location:		Lahore
Gender:		Male
Age:		20 to 30 years
Minimum Education:		Bachelors
Career Level:		Experienced Professional
Minimum Experience:		Fresh3 Years
Salary Range:		PKR 16,000 to 19,000 per Month
Apply By:		Dec 15, 2017

Job Description:

• To ensure phone calls and listen to customer's questions and concerns

• To ensure customer questions about Bank products and try to solve any problems they might have following Bank's procedures

• Meet all service standards and quality parameters on all calls.

• To service and maintain customer relation through Phone Banking channel

• To ensure that he/she is updated on all latest products, policy, update and procedure.

• Ensure to meet daily/weekly/monthly performance indicators as per defined processes.(MPS)

• To ensure that all customer queries and complaints are addressed within the minimum possible time (attempt one call resolution to customer issues)

• To track complete call information and follow up for any post call processing necessary for customer inquiry

Eligibility Criteria:

• At least graduation (with result completed)

• Good English and Urdu speaking, reading and writing skills

Required Skills:

Good Communication Skills Required

Company Information

Company Name: FSC Integrated Services (Pvt.) Ltd.
Company Description:
FSC is an Integrated Solutions provider for Companies, Financial Institutions and Investors, with a team of Experienced Professionals covering the full spectrum of Financial Management and Human Resource related Services. The Company has linkages with reputable IT, Audit, Legal, Brokerage Firms, Capital & Equity Markets to provide a one window service.FSC is totally geared to meet the requirements of its Customers./p