Position Purpose:

Responsible for the operations of Loan Facilitation Office including internal and external communication, networking, loan recovery efforts and arrangement of workshops for students

Main Responsibilities:

• Plan, manage and organize Loan Facilitation Office activities;
• Plan and execute Strategic Loan Recovery Plan;
• Establishes & achieve collection goals monthly, quarterly and annually in conjunction with supervisor/management;
• Arrange Seminars, Workshops and Courses for students and ensure their participation;
• Develop a structured networking environment for the students and stay in close interaction with students;
• Carry out research and develop business plans/SOPs to make sure maximum level of loan recovery;
• Outline procedures for timely issuance of clearance letters;
• Have regular follow up with students to ensure timely payments of loan amounts;
• Work closely with various offices and maintain complete data record of students;
• Send monthly reminder letters and loan status statements to parents & students;
• Develop and implement SOPs for all loan recovery activities;
• Carry out research plans to determine the effectiveness of loan recovery efforts;
• Plan schedule of different activities according to the availability of students and instructors;
• Monitor key performance drivers of individual & team and take corrective action when required;
• Ensure loan recovery work plan’s firm implementation;
• Participate as a representative of the organization in networking and linkages-meetings with stakeholders on behalf of LUMS;
• Ensures compliance with LUMS Policies;
• Responsible for university’s internal and external communications;
• Develop strong relationships with faculty and staff colleagues.

  Skills

• Very good interpersonal skills to be able to interact with all levels of Staff, Students, Alumni and vendors
• Strong analytical and problem-solving ability;
• Effectively managing multiple tasks and deadlines in fast paced environment;
• Excellent follow up and time management skills;
• Must be organized to handle multiple projects simultaneously;
• Good management skills with the ability to make decisions in tough circumstances
• Ability to work under pressure, and highly self-motivated

Behaviour

• Collaborative, influential and service oriented pleasant personality;
• Able to manage and lead team;
• Disciplined
• Positive attitude
• Punctual
• Likes to take initiatives
• Demonstrate high level of ethical commitment and trustworthiness