| Job Title: |
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Service Ambassador - Work from Home Program |
| Category: |
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Client Services |
| Total Positions: |
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15 |
| Job Location: |
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Hyderabad, Karachi |
| Gender: |
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No Preference |
| Minimum Education: |
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Intermediate/A-Level |
| Career Level: |
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Entry Level |
| Minimum Experience: |
|
Fresh |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Nov 15, 2018 |
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| Job Description: |
- Engages the existing and potential customers to establish trust and building rewarding working relationships.
- Maintains Company’s service standards by exercising professionalism and empathy when dealing with customers and is focused towards creating a WOW experience for the customer.
- Conveys a consistent brand image that appeals to the customers.
- Facilitates customers by explaining necessary procedures of TCS products and services.
- Analyzes customers’ needs and preferences correctly. Is well versed in evaluating options to choose the best solution for them.
- Provides full suite of customer services offerings (e.g. shipment status, tracking and other related queries) to customers contacting TCS via the customer service hotline & electronic channels timely and accurately.
- Follow-up and makes scheduled call backs to customers where necessary.
- Ensures that critical issues are highlighted and seek advice for resolutions.
- Highlights areas for improvement with suggested solutions to improve TCSs procedures, technology and service to positively enhance customers experience with TCS.
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| Required Skills: |
| Emotional Intelligence,Planning & Organizing,Relationship Building,Interpersonal & Communication Skills,Customer Centricity |
| Company Information |
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Company Name: TCS Private Limited
Company Description:
Almost three decades into its existence, the TCS brand has evolved, into a symbol of trust & reliability. TCS provides domestic & international express services to consumers, corporates, SMEs and households alike, with pickups & deliveries crossing over 6 million a month. This it does through a wide network of 155 offices making it the biggest network in the country .TCS operates with over 7,000 Professionals, 24/7 call center, 530 plus conveniently located Express Centers, dedicated chartered aircraft, 2000 on-line & offline locations, 250 plus satellite tracked delivery vehicles and a proficient team of couriers dedicated to providing you the best of service and reliability in the industry. With a view to enlarging its presence in the global village, TCS operates in international territories through its business partners in Dubai and London, providing access to its customers to over 3,500 destinations worldwide.
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