Responsibilities

• Cold call and cold email leads.
• Use product knowledge to showcase the solutions that our company can offer to prospects
• Use database, CRM, or other software to track progress with new prospects.
• Maintain contact with existing clients to make sure they are satisfied.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements

• Proven outbound sales experience of minimum 2 years.
• Ability to develop strong, lasting relationships.
• Ability to convince and persuade.
• A proven track record of meeting and exceeding past sales objectives.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Minimum A-Level certification or Bachelor’s degree in any discipline.